Wencor
  • Wencor - Sales Ops
  • Peachtree City, GA, USA
  • Salary
  • Full Time

Medical, Dental, Vision, Life, STD, LTD, 401k with Match, Vacation, Sick Leave, Holidays


Job Title:  Account Manager 

Department: Sales

Reports to: Manager of Account Admin

FLSA Status: Exempt         EEO: First/Mid-Level

 

Job Summary:

Sales account role that includes maintaining existing business and identifying opportunities for growth with new or existing product lines.  In addition, demonstrates proficiency in all aspects of the account management role, including performance to sales targets, customer knowledge and service, functional excellence with systems and tools, training and teamwork.

Examples of Duties and Responsibilities:

  • Establishes and Maintains good customer relations and ensures customers receive prompt, world-class service with the existing customer base.
  • Contact customers to follow up, promote products and review missed sales opportunities and provide quote responses.
  • Review and maintain long term contract agreements
  • Provide technical information to customers
  • Obtains competitive information and Intelligence at responsible accounts.
  • Obtains new PMA development applications and understands Wencor core competencies.
  • Continually follows up on New PMA part approvals and promotes to applicable customer
  • Knowledgeable and supports complex service offerings (i.e. Wenstock, ISA, Kitting)
  • Maintain specific customer database information (Retention/Quote Follow-up/Salesforce)
  • Utilizes all applicable sales tools and reports
  • Maintain regular contact with Regional Account Director when senior level visits are required.
  • Emphasizes product features based on analysis of customer's needs.
  • Coordinate with other departments within the organization to achieve sales targets
  • Participate in training, including new hire training
  • Maintains customer profiles.
  • Researches products and has fundamental understanding of their technical use.
  • Helps with collections as needed.
  • Understands contracts and pursues both Purchasing and Development.
  • Assists in writing contracts and helps with input
  • Travels to customers as required.
  • Additional responsibilities as assigned by management

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.  Multilingual capabilities are important for some customer groups.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Other Knowledge, Skills, and Abilities: Must be fluent with MS Office (Word, Excel and PowerPoint).  Familiar with reports and ability to manipulate data sets using Filters, Vlookup, Pivot Tables, and other Excel functions.  Excellent customer service skills.  Ability to manage multiple tasks, prioritize and work in a team environment.  Attention to detail and ability to perform under pressure are critical skills. Previous sales and customer service experience required. 

Physical Demands: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

  • Is occasionally required to stand and walk
  • Is frequently required to sit, talk, and hear
  • Works in moderate noise levels

Education Requirements:  Bachelor's degree preferred in Business, Marketing, or related degree and 1-2 years related experience and/or training; minimum three years acceptable performance as Inside Sales Representative I; or equivalent combination of education and experience. Aerospace industry experience required.

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